Job title ASM Fire Extinguisher Service Technician
Reports to ASM Field Line Manager & UK Service Manager
Job purpose
To survey, install, service, maintain and inspect as necessary, all portable fire extinguishers, fire safety signage, fire hose reels and wet/dry risers under contract with the company and to carry our room integrity testing
Duties and responsibilities
Carry out scheduled & reactive maintenance in a timely, efficient & cost effective manner.
Effectively communicate with our customers’ to ensure a good understanding of system/equipment status.
Carry out fire extinguisher site surveys and installations
Carry out room integrity testing.
Liaise & co-operate with service administrators to ensure the needs of our customers’ are met.
Be responsible for the management & security of vehicle stock, tools & equipment.
Operate within the requirements of company Quality Assurance & Health & Safety policies.
Approach all training positively & complete all duties in a workman like manner.
Be adaptable to changing circumstances & contribute feedback & ideas to help the business grow.
Assist as fire and security engineers with maintaining systems when required
Any other duties requested by your line manager.
KPI’s & Measures
• Achievement of all client SLA’s and KPIs
• Engineering productivity and performance is in line with budget
• Number of complaints and escalations
• Client feedback
• Number of repeat calls
• Maintenance targets achieved
• Performance against call-out schedule
Skills and Experience
• To have experience in the servicing and maintaining of portable fire extinguishers, hose reels, wet/dry risers and other associated equipment to the applicable British and European Standards and knowledge also of all relevant BAFE/NSI codes of practice.
• To be conversant with the products installed and with any significant limitations inherent in such products
• To have the ability to work on own initiative with minimum supervision.
• To have the ability to fault find and resolve issues in a logical manner.
• To have good verbal and written communication skills, including the ability to prepare reports and complete service call-out documentation.
• To have the ability to work creatively and innovatively dealing with core issues with customers.
• To have the ability to form good working relationships with colleagues, customers and outside bodies.
• To be able to display initiative and to have strong attention to detail.
• To be highly result orientated with a strong drive to deliver/succeed.
• To have good organisational and time management skills.
• To have good customer facing skills.
• Management of vehicle & stock
• To be computer literate.
• To comply with Health & Safety requirements
Compliance
As part of the companies compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality and ISO14001 for Environmental, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:
• Compliance to all legislative and British Standard requirements
• Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required.
• To maximise customer satisfaction with the services provided by GBE Converge
• Working to reduce, renew & recycle any waste on and off our sites including our offices
• To protect the environment and ensure use of toxic materials is avoided where possible
• Staff will work to a best safe practice and ensure that their actions do not cause harm unto themselves or others
• Staff will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
Working conditions
Working in GBE Converge office locations as well as client and construction sites around the UK. Work can be in and outside locations.
Physical requirements
Good health
Direct reports
None
